Legal

Privacy Policy

Privacy Statement.
Version 2.2
Date: 08/01/2020
We want you to know that we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We will never sell, share or use your personal information other than as described here.

About this privacy policy
This policy sets out how we will use and share the information that you give us. This policy describes your relationship with A.C. Special Projects Ltd and how we process your data.

Who are we and how to contact us
A.C. Special Projects Ltd. is a company registered in England. The data controller is: Teroy Spencer.

You can get in touch with us in any of the following ways:

By email: enquiries@acspecialprojects.com
Call: (+44) 01494 446000 [office hours]
Through this website: www.acspecialprojects.com
By post: Teroy Spencer, A.C. Special Projects Ltd., Centauri House, Hillbottom Road,
High Wycombe, Buckinghamshire. HP12 4HQ. UK

How we operate
We operate in line with EU GDPR [May 2018] data protection guidelines. We are committed to maintaining your personal rights and allow all data subjects to change or withdraw their opt-in options at any time. We will also advise you on how to complain to the relevant authorities, namely the Information Commissioner’s Office, if you feel that we have not dealt with your request in the correct manner.

Who this privacy policy applies to.
This policy relates to A.C. Special Projects Ltd. and all trading names and associated companies of A.C. Special Projects Ltd. Processing of your data is required in order to offer you the services we provide. This policy applies to individuals who have registered with A.C. Special Projects Ltd. as either a customer, supplier, website visitor or in any other capacity.

Sensitive data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

What this policy applies to
This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with, or that you allow us to collect. This includes:

• Information you provide during any registration process
• Information we collect about how you use the website
• Information relating to purchases and other transactions
• Information given and stored as part of our ongoing relationship

Scope of consent
By submitting your personal data, you are affirming your explicit consent for such information to be used in accordance with this privacy policy. You will be able to withdraw that consent at any time by the methods described.

Opting out at a later date
Once you have given your consent, you can amend or withdraw your consent at any time. We adhere to all user rights as defined in GDPR.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent
You can see more about these rights at:
ICO – Individuals rights
If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request, to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex, or you have made a number of requests. In this case, we will notify you and keep you updated. If you have any comments or wish to complain, please visit www.acspecialprojects.com or contact us anytime.

How we store and process your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers, for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. We may anonymise your personal data (so
that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Your account data can be collected, stored and processed within the UK & Ireland only. Your data will be stored as described here or until you request removal of your personal data from our system. Please note that we will be unable to carry out your
request to be removed if there are still any open transactions against your account.

In order to provide updates and offers that may be of interest to you, we use recognised third parties to take payment, manage our company accounts and provide banking services. We will store transactions, payment (this does not include payment card data) and order data for up to 7 years, or for as long as required by UK financial authorities and company regulations. These third parties may operate outside the EU.

We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us
• Where it is necessary for our legitimate interests (or those of a third party) and your interests, and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email, post or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful reason, depending on the specific purpose for which we are using your data. Please email us if you need details about the specific legal reason we are relying on to process your personal data, where more than one ground has been set out in the table below. Purpose/Activity Type of data Lawful basis for processing To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you To process and deliver your order
including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent
fraud and in the context of a business reorganisation or group restructuring exercise (b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests to develop our products/services and grow our business
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal grounds of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Marketing communications
You will receive marketing communications from us if you have:
(i) requested information from us or purchased goods or services from us; or
(ii) if you provided us with your details and ticked the box at the point of
entry of your details for us to send you marketing communications; and
(iii) in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us. Where you opt out of receiving our marketing communications, this
will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Our obligations
We are a data controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled.
We will comply with the Data Protection Act 1998 and the GDPR [2018] in the way we use and share your personal data. Amongst other things, this means that we will only use your personal data:
• Fairly and lawfully
• As set out in the legislation and this policy
• To the extent necessary for these purposes
We will process your personal data ourselves as the data processor. We will take reasonable precautions to safeguard the personal information that you supply. A.C. Special Projects Ltd. “will” from time to time use your information for marketing, account management or relationship management purposes. The main purpose of this is to provide you with information about goods and services which we think may be of interest to you and/or to maintain any existing relationship we may have with you.

Third parties
Your data is not shared with any third parties other than as described here:
• The data you submit during the purchase of your product.
• By giving consent during the purchase of your product to send you marketing information about goods and services, that they think you may be interested in, as well as account management or, relationship management purposes.
In addition we may have to share your personal data with the parties set out below for the purposes set out in the table above:
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Affliated A.C. group and sister companies.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are
subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours.
Our websites may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
If you have any queries or concerns about your data usage please contact us.

Legitimate interests
Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you). Contacting us, exercising your information rights and complaints
If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact: The Data Protection Officer at www.acspecialprojects.com. We will process Subject Access Requests (SARs) within 30 days, SAR responses are usually free but we reserve the right to charge for excessive or unfounded requests. We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.

Terms & Conditions

Each project and installation will have its terms set out at the time of contract. Contact our sales team for more information.

A.C. Special Projects Ltd. is part of a group of companies worldwide, which includes A.C. Entertainment Technologies Ltd., A.C. Lighting Inc. (North American Sales) and A.C. Lighting Asia KK (Asian Sales).

Read Global terms here

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this website uses cookies, which are tiny files that are downloaded to your computer, to improve your user experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. It is recommended that you do not disable cookies.

The Cookies We Set

Forms related cookies

When you submit data to us through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great user experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page that is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions and helps us to understand how you use the site and ways that we can improve your user experience. These cookies may track things such as how long you spend on the site and the pages that you visit, so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit, which helps us to understand how we can improve the site for you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media sites may set cookies through our site which may be used to enhance your profile on their site, or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

If you are still looking for more information then you can contact us through our preferred contact method:

Email: info@acspecialprojects.com

WEEE

RoHS Statement and WEEE Statement

RoHS – Restriction of Hazardous Substances

A.C. Special Projects is fully aware of the new legislation and is taking steps to ensure that all products that we are classed as “Producer” of meet the new regulations. We are liaising with our suppliers to this end.

We are doing all we can to achieve this as soon as possible.

If you need specific details for a product please contact us and we will respond to you as soon as we can.

WEEE – Waste Electronic and Electrical Equipment

A.C. Special Projects Ltd., is fully compliant to the Waste Electrical & Electronic Equipment (WEEE) Regulations 2006.

We are a Member of the Ecosurety Ltd compliance scheme (Scheme Approval Number WEE/UP3838PL/SCH), which will handle our WEEE obligations on our behalf.

Our Producer Registration Number is WEE/BG0509VR. If you have any questions on this please contact us and we will respond to you as soon as we can.

Image Credits

Images are (c) A.C. Special Projects Ltd or used by permission of the owner. Relevant image copyright information is displayed below.

Disclaimer

Please note: in certain countries some brands listed may not be available. The rights and ownership of all trademarks are recognised. Whilst every effort has been made to ensure that the information is correct, A.C. Special Projects Ltd accepts no liability for errors or omissions. Because the brands constantly aim to improve their products, they reserve the right to amend or alter at any time and without prior notice, the specifications of any product. E&OE. Some project application images are included merely to represent a brand or technology. As such, A.C. Special Projects Ltd may not have supplied the equipment for each project.

Product images: Images have come from the relevant manufacturers or brand websites. For example, the PROLIGHTS images come from the PROLIGHTS website. Image credits belong to them.

Further image credits:

www.i101digital.co.uk

Canva Pro Design

Adobe Creative Cloud

A.C. Entertainment Technologies

Applied Digital

Anti-Slavery and Human Trafficking Policy

Anti-Slavery and Human Trafficking Policy

Policy statement

Modern slavery is a crime resulting in an abhorrent abuse of the human rights of vulnerable workers. It can take various forms, such as slavery, servitude, forced or compulsory labour and human trafficking. The Company has a zero tolerance approach to modern slavery and is committed to acting ethically and with integrity and transparency in all of its business dealings and relationships and to implementing and enforcing effective systems and controls to ensure that modern slavery and human trafficking are not taking place anywhere within either its own business or in any of its supply chains, consistent with its obligations under the Modern Slavery Act 2015. The Company also expects the same high standards from all of its suppliers, contractors and other business partners and, as part of its contracting processes, it includes specific prohibitions against the use of modern slavery, and expects that its suppliers will in turn hold their own suppliers to the same standards.

Identifying potential victims of modern slavery can be a challenge because the crime can manifest itself in many different ways. There is a spectrum of abuse and it is not always clear at what point, for example, poor working practices and lack of health and safety awareness have become instances of human trafficking, slavery or forced labour in a work environment. In addition, some suppliers may go to great lengths to hide the fact that they are using slave labour. However, the Company accepts that it has a responsibility through its due diligence processes to ensure that workers are not being exploited, that they are safe and that relevant employment, health and safety and human rights laws and standards are being adhered to, including freedom of movement and communications.

This policy applies to all individuals working for the Company or on the Company’s behalf in any capacity, including employees, directors, officers, agency workers, volunteers, agents, contractors, consultants and business partners.

Responsibility for the Policy

The board of directors has overall responsibility for ensuring that this policy complies with the Company’s legal and ethical obligations.
The Financial Director has day-to-day responsibility for implementing this policy, monitoring its use and effectiveness and auditing internal control systems and policies and procedures to ensure they are effective in preventing or remediating the risk of modern slavery. They are also responsible for investigating allegations of modern slavery in the Company’s business or supply chains.

Line managers are responsible for ensuring that those reporting to them understand and comply with this policy.

Compliance

The prevention, detection and reporting of modern slavery in any part of the Company’s business or supply chains, whether in the UK or abroad, is the responsibility of all those working for the Company or under the Company’s control. You are required to avoid any activity that might lead to a breach of this policy.

If you believe or suspect a breach of or conflict with this policy has occurred or may occur, you must notify your line manager or report it in accordance with the Company’s Disclosures in the Public Interest Policy. You are encouraged to raise concerns about any issue or suspicion of modern slavery in any part of the Company’s business or supply chains as soon as possible. If you are unsure about whether a particular act, the treatment of workers or their working conditions within any of the Company’s supply chains constitutes any of the various forms of modern slavery, please raise it with your line manager.

The Company aims to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. The Company is committed to ensuring no one suffers any detrimental treatment or victimisation as a result of reporting in good faith their suspicion that modern slavery is or may be taking place in any part of its business or in any of its supply chains.

Our Due Diligence

As part of our initiative to identify and mitigate risk, we:

Operate strict procurement processes, requiring suppliers to comply with all applicable laws and standards, including those which relate to the Modern Slavery Act;
Expect our suppliers to have suitable policies and processes in place within their own businesses to prevent child labour, modern slavery and human trafficking and to cascade those policies to their own suppliers;
Undertake a continuous review of assurance information from existing suppliers and partners and follow up where relevant;
Have included a specific item relating to the Modern Slavery Act in the agenda of the contract management meetings with suppliers enabling us to be kept informed of and monitor any changes;
Include appropriate terms in our contractual documentation with suppliers:
Obliging suppliers and their contractors, suppliers and employees to comply with the Modern Slavery Act; reserving the right for the company to audit suppliers and their contractors, where we consider it appropriate;
Obliging suppliers to report to us if they are aware of or suspect slavery or human trafficking in a supply chain connected to any company contracts;
Reserving the right for us to terminate the contract at any time should any instances of modern slavery come to light.

The Procurement Team follow the advice and guidance in relation to the Modern Slavery Act set out in the Chartered Institute of Purchasing and Supply (CIPS) code of professional conduct.

The above procedures are designed to:

Identify and assess potential risk areas in our business and supply chains.
Reduce the risk of slavery and human trafficking occurring in our business and supply chains.
Monitor potential risk areas in our business and supply chains.
Training and Communication

Regular training on this policy, and on the risk that the business faces from modern slavery in its supply chains, will be provided to staff as necessary, so that they know how to identify exploitation and modern slavery and how to report suspected cases.

The Company’s zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and other business partners when entering into new or renewed contracts with them.

Breach of the Policy

Any employee who breaches this policy will face disciplinary action, up to and including summary dismissal for gross misconduct.

The Company may terminate its commercial relationship with suppliers, contractors and other business partners if they breach this policy and/or are found to have been involved in modern slavery.